Hampton Inn Portland Downtown - Waterfront

I love this hotel, have stayed here a dozen times probably. Unfortunately this time around was overrun with a kids hockey team that seemed to spend the entirety of their weekend running amok in the hallway. 20+ preteen kids banging on our door saying they’re the FBI, running up and down the hall throwing footballs, blocking the door when I’m trying to get in the room, etc. Parents nowhere to be found and didn’t seem to care about anyone else this, it’s amazing that parents were actually present. We all know if these were college kids/adults causing half this much mayhem they would’ve gotten booted in an instant. We got fed up with the constant issues and called the front desk, the woman said she could hear the kids THROUGH THE PHONE despite me sitting in the furthest corner from the hallway. They eventually (second day of this) offered to give us a room on a different floor but the damage was done. Lost sleep and frustration definitely soured the entire stay and wasted precious moments of time figuring out a solution. Our second room was what we should have been given the first time. The staff explained typically they contain teams to one entire floor to separate other guests but had made a mistake in putting us on that floor. A mistake indeed, as now we’re out $400 just to have our whole trip fell apart because we got two hours of sleep our first night. Despite all this… room are very clean, facilities are nice, the window ledges are big enough to sit on to enjoy the lovely views, close to lots of great things to do, and the breakfast was decent. I really wanted this to be a great review…

Great location, but overall very meh. The least comfortable beds I've encountered in a while. The pillows were SO bad- flimsy and basically disintegrated as soon as you laid your head down. Our room seemed poorly cleaned- there was literally a USED BANDAID on the wall of our shower. So gross! Have to pay for valet parking even though they have a full lot. Valet is efficient but the valet people weren't very friendly. As a diamond member, did not receive any room upgrade despite the hotel seeming pretty empty. Had to ask the check in guy for the diamond water bottles that are supposed to be offered.